---
id: faq-0082
title: "Do I need an appointment for service, or do you take walk-ins?"
category: faq
subtopic: service-and-maintenance
page_type: faq
source_url: "https://www.castlecadillacmchenry.com"
tags: ["service-scheduling", "appointments"]
questions:
  - "Can I walk into service without an appointment?"
  - "How do I schedule a service appointment?"
  - "Do I need to book ahead?"
related: [service-hours, service-departments]
dealer: Castle Cadillac McHenry
---

Appointments are the best way to ensure minimal wait time and get your preferred time slot, especially during busy seasons. That said, Castle Cadillac McHenry works to accommodate both scheduled and walk-in customers when possible.

Scheduling ahead gives our Service team time to have the right parts and technicians ready, often shortening your overall visit. For routine maintenance, oil changes, and inspections, a quick call gets you in quickly.

**Call (779) 265-4427** to book your appointment or ask about current service availability. You can also visit us at **1107 State Rte 31, McHenry, IL 60050** or check our website for online scheduling options.