--- title: "Customer Testimonials | Castle Cadillac McHenry" source_url: "https://www.castlecadillacmchenry.com/about-us/customer-testimonials/" page_path: "/about-us/customer-testimonials" page_type: "testimonials" crawled_at: "2026-07-29T02:26:28.089Z" content_changed_at: "2026-07-27T17:13:07.349Z" content_unchanged_days: 2 observed_days: 2 --- # Customer Testimonials | Castle Cadillac McHenry Read what our customers are saying about us! Castle Cadillac McHenry is dedicated to serving you. # Customer Testimonials Google Jul 21, 2026 Always taken care of in the service department! Google Jul 18, 2026 DealerRater Jun 23, 2026 Excellent Service. Timely service. Service advisor knew what he was doing. Few extra things done with kindness and professionalism. Not car wash but detailed car cleaning. Oil change but they did tire rotation. Excellent service done. Google Jun 21, 2026 Maintenance appointment for my Escalade Dino was amazing He went above and beyond to answer all my questions and provide the best service possible I live one an hour and it was definitely worth the drive to get service done at Castle Cadillac I will recommend all my Navy friends to go there for service Google Jun 18, 2026 Good and efficient service. Ashley is a fine, professional and friendly service rep. Google Jun 9, 2026 5 Stars! A huge thank you to Eric Loredo, Matt Knudson, and Mike Lazzara for making my Cadillac-buying experience an absolute blast. These guys were professional, knowledgeable, friendly, and made the entire process fun from start to finish. From answering questions to making sure everything went smoothly, they treated me like family and truly went above and beyond. The only thing I left without was my Cadillac floor mat, but I'm sure we'll get that figured out! Consummate professionals all the way around. If you're looking for a dealership team that knows how to take care of customers, ... Read More ## Google - Jun 9, 2026 5 Stars! A huge thank you to Eric Loredo, Matt Knudson, and Mike Lazzara for making my Cadillac-buying experience an absolute blast. These guys were professional, knowledgeable, friendly, and made the entire process fun from start to finish. From answering questions to making sure everything went smoothly, they treated me like family and truly went above and beyond. The only thing I left without was my Cadillac floor mat, but I'm sure we'll get that figured out! Consummate professionals all the way around. If you're looking for a dealership team that knows how to take care of customers, I highly recommend Eric, Matt, and Mike. My wife got her new Cadillac, she's happy, and as they say... Happy wife, happy life... and Happy Wife, Happy Rad Chad! Thanks again, gentlemen. You've earned my five-star review and my future business. Google Jun 8, 2026 Excellent experience from the minute we walked in and till we left home with our new purchase. Sales people walking the lot willing to help. Didn't have to go chase a Sales rep down. Tony Twall was our Sales rep who help us with our purchase. He made all accommodation possible to help accomplish our needs and expectations. Google May 30, 2026 Let's be honest! No one likes dealerships. But I do have to say, I was very impressed by the young salesman who took care of me. He was not pushy, arrogant, and he treated me with respect throughout the entire process. It only took him one visit to get me to buy a car, while salespeople at other dealerships had spent months trying to convince me otherwise. I'm very happy and blessed with my purchase. Thank you, Henry, and The Castle Cadillac team, for having honest and trustworthy employees. I will definitely consider you for future purchases. Google May 24, 2026 Our sales rep Tony was courteous, informative and showed us a vehicle with the options we wanted. He made us comfortable during our visit and ultimately purchasing a new XT5 cadillac. Mike in finance also made it a pleasant experience. Google May 18, 2026 My husband and I had a wonderful experience. Josh our sales guy was on top of his game and was able to explain everything we needed to. There was no dancing around what was expected and what we were looking for. He made sure everything happened and it went fast and smooth. We love our new vehicle and definitely highly recommend this place! Google May 16, 2026 Great buying experience. Our salesman Tony Twall was awesome. Google May 14, 2026 Found the car I was looking for and delivered it to my house. Truely a great experience. Fabian from Castle Cadillac was awesome. Google May 8, 2026 Henry and the Castle team went above and beyond to help facilitate the leasing of our XT5. Google May 1, 2026 The service department provided fantastic customer service. Joe and Mary Kay made sure I had a loaner car. Joe even arranged to charge the battery for us. Great job. Thanks! Google Apr 29, 2026 Google Apr 22, 2026 Tony was incredible! A really great experience. They try very hard to make you happy and satisfied with the work they do. Dino in Service goes the extra mile to make sure everything is completed to your satisfaction. Google Apr 19, 2026 Google Apr 15, 2026 Max P was awsome to work with. Got me exactly what we wanted. I was very picky for our truck and couldn't be happier. He was patients, understanding and willing to meet all our needs. Thanks Max and thank you Mike L!!! Google Mar 30, 2026 Google Mar 29, 2026 Google Mar 26, 2026 Ashley n Chris and staff in service stand up people and i am glad I have them as a team at Castle on Rt31 in McHenry smile n be happy n make everyday a better day I had good years at Heritage Cadillac in Lombard where I have purchased 3 different vehicles and very pleased with doing my services at your dealership for oil tires (rotate n filters and updates thanks to you all March 26 th 2026 Google Mar 23, 2026 Google Mar 22, 2026 Google Mar 19, 2026 They charged me $229.95 to diagnose a problem that was plainly listed on the dashboard. Then they tried charging me $1720.29 for a part that I found online for $69.30. THE SAME PART! DO You think I'll be seeing them any time soon? I don't. Google Mar 18, 2026 Ramsi is the man!! Super helpful and respectful. I definitely recommend . 10/10 Google Mar 16, 2026 I took my Cadillac XT6 to Castle Auto Plex to get maintenance done and I dealt with Ashley in the service department. She was excellent with communicating with me giving me updates on my vehicle. I highly recommend Ashley with my service needs. Thanks again for taking care of my vehicle. Google Mar 11, 2026 Zakk Z was an absolute pleasure work with, ended going home with a CT5 V day, very accommodating, overall great experience DealerRater Mar 5, 2026 We are always happy with their services. Never a problem. Have been using them for 12 years. Google Mar 2, 2026 Went to Castle to buy a new used car. We were treated very well. It was a busy place on Saturday. While we waited we met a salesman named Josh. He was the greatest guy. Great personality. Very helpful. We were waiting on paperwork and Josh showed us some other vehicles in the showroom. Google Feb 20, 2026 Dino goes above & beyond to provide the BEST customer care at Castle Auto Group & Castle Cadillac. The Castle Auto Group Service team is exceptional. Also their consistent communication during the servicing is very helpful. We highly recommend Castle Auto Group!! The worst part at most dealerships is the aggressive nature of some of the salesmen. But everyone here was nice and everything they promised me on the phone call, was absolutely what they offered. Big thanks to Linda, Bri and Kevin for their awesome hospitality. Me and the wife are now the proud owners of some newer vehicles. Thanks guys, I'll definitely be recommending your services.. Google Feb 16, 2026 Awesome first visit - Thanks! Google Feb 14, 2026 High quality customer service is rare these days. Ashley was amazing and informative throughout the entire process when my car had several major repairs. She was above and beyond helpful and easy to work with and reach when I had questions. Overall the staff was great, their efforts sold me on their organization and I will be buying my next n vehicle from Castle strictly because I love the quality service they offer. Google Feb 13, 2026 Dino is amazing every time!!! Always makes me feel like a vip client Google Feb 7, 2026 Very pleasant to deal with. Very efficient and effective! Google Feb 6, 2026 Very professional and courteous! Google Feb 2, 2026 Jerry is the best!! He helped me out so much!! Thank you Jerry Google Jan 31, 2026 I had an amazing experience working with Eva and Mike. Eva helped me find the perfect truck and made the entire process smooth and stress-free. There was zero pressure, just honest communication and great service from start to finish. She truly made me feel comfortable and confident in my decision. Mike stepped in and worked the numbers for me, and honestly made my day. He took the time to explain everything clearly and helped structure the deal in a way that made sense. Because of them, I walked away with a VERY nice used truck feeling confident and excited about ... Read More ## Google - Jan 31, 2026 I had an amazing experience working with Eva and Mike. Eva helped me find the perfect truck and made the entire process smooth and stress-free. There was zero pressure, just honest communication and great service from start to finish. She truly made me feel comfortable and confident in my decision. Mike stepped in and worked the numbers for me, and honestly made my day. He took the time to explain everything clearly and helped structure the deal in a way that made sense. Because of them, I walked away with a VERY nice used truck feeling confident and excited about my purchase. Highly recommend asking for Eva and Mike if you want a professional, straightforward, and positive car-buying experience! Thank you guys! Google Jan 29, 2026 It was a great experience. They did the oil change and tire rotation, it was all done in hour. Great job. Google Jan 26, 2026 Bill in sales is great! Knowledgeable, helpful, & accommodating. Also, Chris in service is awesome! Stays in contact & kept me updated daily on my vehicle repairs. Google Jan 25, 2026 Were on randell! Google Jan 23, 2026 Prompt and professional. Google Jan 14, 2026 Bill Shallow was super helpful and informative. Would recommend to anyone looking for great service! Google Jan 8, 2026 Castle is the best... knowledge, customer care, timely, professional, just aces.all around .. thanks castle.. Google Jan 3, 2026 Google Jan 2, 2026 Google Dec 31, 2025 Kevin is the best at what he do got car very happy with him and his crew of lady's I got a 2023 chevy traverse Rs beautiful truck low miles Ramsi was an excellent salesperson! Very low-pressure and extremely helpful! Google Dec 27, 2025 Our thanks to Castle Cadillac for their team's performance in helping us view, drive, and negotiate the purchase of our new Cadillac for our company. It was truly one of the smoothest vehicle-purchase transactions for us ever. Their approach is evolved, comfortable, and skips the high-pressure tactics you've come to expect when buying a vehicle. They still make their pitches to sell you more, but it's done once or twice and then they move on. Dealerships are in business to make money - they have to pitch various options - but these guys handled themselves in such ... Read More ## Google - Dec 27, 2025 Our thanks to Castle Cadillac for their team's performance in helping us view, drive, and negotiate the purchase of our new Cadillac for our company. It was truly one of the smoothest vehicle-purchase transactions for us ever. Their approach is evolved, comfortable, and skips the high-pressure tactics you've come to expect when buying a vehicle. They still make their pitches to sell you more, but it's done once or twice and then they move on. Dealerships are in business to make money - they have to pitch various options - but these guys handled themselves in such a professional way across the board, that we never once found ourselves dying to get out of there the way we normally do when trying to make a deal. We got the deal we needed in an extremely reasonable timeframe. The vehicle was made immaculate and we left with it - fully satisfied. Thanks to Henry and the rest of the team at Castle. Google Dec 19, 2025 Chris, Our service advisor, and team have always been great to work with. Google Dec 17, 2025 Excellent customer service. Chris always is on top of what needs to be done. Google Dec 15, 2025 Google Dec 10, 2025 Google Dec 4, 2025 Great customer service! Google Dec 3, 2025 Great Service Google Nov 28, 2025 Overall, a very pleasant experience. No complaints. Google Nov 25, 2025 Great service center, good customer service, just took a while for basic maintenance. Google Nov 22, 2025 Very Honest and straight forward. Hard to say but had a great experience with them. Google Nov 20, 2025 Very good service Google Nov 19, 2025 My rep. Chris was great set me up with loaner took care of my car. Very complete diagnosis and repairs . Castle Auto complex and my service advisor Dino went above and beyond while trying to help me with my extended warranty company Endurance. I would never recommend buying any extended service contract from endurance however I highly recommend having work performed at Castle Auto complex in McHenry. Google Nov 15, 2025 Very friendly and helpful Great experience all around Google Nov 14, 2025 Amazing experience. Zach was great, very knowledgeable and helped us find the perfect vehicle. 10/10. Google Nov 13, 2025 Always friendly and makes you feel important! We have bought both our Cadillacs from them and when it's time to upgrade, will depend on Castle again. Thank u Dino for always going out of your way to make sure I'm completely satisfied !!!! Me and my family thank u Google Oct 27, 2025 great experience Jerry is very attentive to my request everything was top notch thank you guys DealerRater Oct 5, 2025 Zakk Zerin was the most knowledgeable salesperson I have ever spoke too. Lightning fast answers to any questions I had, and he listened to all my needs when finding the perfect vehicle, I love my escalade. Big thanks to Jerry Spanier, the manager who introduced himself, and made us feel welcome Google Aug 26, 2025 Jerry , Shane and Zack were A+++++++ at the highest level. Wish we could have done Business in person but his team was able to make it happen remotely and smooth. First New Cadillac of many to come from this Group! Thanks Castle Cadillac Google Aug 18, 2025 I brought a 2024 xt4 2024 couple of months ago , 18,000 miles ,however I driving it started to rain , and my windshield wipers was making a clicking noise, I immediately called and the customer service team , said come on up and we will check it out. Now I have to pay for them, Now I understand this is a use car , However this is something that should have been changed before I brought the car , Upset customer Google Aug 8, 2025 I found "Cadillac Jerry" through an amazing TikTok he made featuring a new Escalade IQ color combo. 3 days later, I had the 2026 IQ of my dreams financed, on a truck, and ready for delivery to Montana. I will use Jerry for my future purchases, and strongly recommend you do too. He was prompt, succinct, and provided direct & straight forward communication throughout the entire process. His TikToks are great too! Fun to say his TikTok introduced us, and ultimately ended up as a car deal. Easy experience, and a return customer was made. Thanks, Jerry. Google Aug 2, 2025 The greatest car experience I've ever had! Highly recommend working with Cadillac Jerry, Andrew, and Mike. They're very good with communication, the pricing is great, and they will work with you to make a good deal happen. I love my new truck! Google Jul 1, 2025 Ashley is the BEST to work with!!! Always on it!!! Thank you Chris Schiller in Service for updating me throughout my recent Cadillac XTS warranty repairs. I appreciate that and have recommended you to friends and family. I love my Cadillac and trust that it's in good hands with you when I bring it in for service. Thank you, Cheryl Morzos Google Jun 30, 2025 I brought my car to Castle, Mchenry because I needed an oil change and my back wiper wasn't working. Lloyd communicated with me quickly, my wiper was repaired and I was charged fairly for the time it took to fix the issue. I have always found Castle to be extremely professional and honest. Google Jun 23, 2025 Awesome experience, would highly recommend Josh in Cadillac. Made the experience amazing. Google Jun 14, 2025 Great service team Google Jun 13, 2025 Google Jun 11, 2025 Chris provided amazing and thorough service to our car. He kept me up to date on the services and timeline for repairs. Would definitely recommend! Google Jun 4, 2025 We bought this car at Castle Arlington Heights and used service till this year when we went to Castle in McHenry. We are extremely happy with both. Mchenry service consultant Chris Scholer was outstanding to work with . I would recommend Castle and Chris to all my friends. Google Jun 3, 2025 Great job by all appreciate the dropoff and pickup by Angel who is a terrific representative of your dealership. Thanks also to Chris Scholer who kept me informed throughout the repair and another great representative of Castle. Google May 22, 2025 Very satisfied. Quick. Efficient and very polite Google May 15, 2025 Cadillac and Castle Auto Group Have been outstanding with their customer service Google May 14, 2025 The staff at Castle are extremely nice and accomadating. Theirv3xpertise is greatly appreciated when caring for my car! Google May 7, 2025 Excellent service. Google May 2, 2025 First experience with Castle and it was refreshing to have a sales and finance team that approached our buying experience with care. Eva did a great job facilitating the experience. Ryan spent extra time researching and educating us. Ali was easy to work with in finalizing the purchase. This location is a longer drive from home for us yet we will continue to visit for service and future vehicle needs. Google Apr 30, 2025 Vista for parts needed, was greeted politely & walked to the correct spot. Required further service and again walked to the correct location across garage entrance. This treatment continued at every step. I was very impressed as I was not shopping for a shiny new car but treated as though I was. Sure was as pleased as my many Cadillac cars over the years : First rate 5 star feeling. Would recommend Cadillac cars to anyone. They maintain a higher standard throughout ownership. Thank you Forgot to mention, minor service work done and took care of recall i never got around to. ... Read More ## Google - Apr 30, 2025 Vista for parts needed, was greeted politely & walked to the correct spot. Required further service and again walked to the correct location across garage entrance. This treatment continued at every step. I was very impressed as I was not shopping for a shiny new car but treated as though I was. Sure was as pleased as my many Cadillac cars over the years : First rate 5 star feeling. Would recommend Cadillac cars to anyone. They maintain a higher standard throughout ownership. Thank you Forgot to mention, minor service work done and took care of recall i never got around to. Car was washed really well too! Nice touch Google Apr 26, 2025 Chris was very kind and patient when I explained my problem and had it promptly repaired very good service Google Apr 22, 2025 Service center clean, prompt service, and comfortable waiting area with refreshments. Great service and no upselling on my visit! Google Apr 19, 2025 We were visiting family in Illinois, we had driven there from Florida. Our car only has 9300 miles and was bought new in August. Our transmission on our XT5 went out and we were in a panic. We called Castle Cadillac and spoke to Larry Tanner in service Dept. He was unbelievably helpful. We needed to head back to Florida in 8 days. He was able to find the parts that were needed to do the repair and return our car to us within a week. We were so thankful. I would recommend Castle Cadillac in Huntley to everyone. Thanks Larry Google Apr 18, 2025 They understand how to make a deal Google Apr 17, 2025 Fast oil change! ---